Camera/Microphone permissions

Modified on Wed, 15 Jan at 4:09 PM

This section helps with troubleshooting your microphone and camera if the below is present:

Microphone not working
Camera not working
Blank screen

Chrome on Desktop

Step 1	Click on the icon in the address bar at the top of the page.
Step 2	Go down to the labels marked 'Camera' and 'Microphone' and make sure they are set to 'Allow'. Reload the page for the changes to take effect.

Firefox on Desktop

Step 1	Click on the info icon in the address bar at the top of the page.
Step 2	Go down to Permissions and ensure that 'Use the Microphone' and 'Use the Camera' are set to 'Allowed'. If they're 'Blocked', removed them from Permissions and reload the page.

Safari on Desktop

Step 1	Go the menu bar and click on 'Safari' > 'Preferences'.
Step 2	Go to 'Websites' and click on 'Camera'. Find 'live.vieple.com' in the list and ensure it's set to 'Allow'
Step 3	Go to 'Microphone', look for 'live.vieple.com' in the list and ensure it's set to 'Allow'.
Step 4	Close the Preferences window and reload the page.

Edge on Desktop

Step 1	Click on the lock icon in the address bar at the top of the page.
Step 2	Go down to 'Website permissions' and ensure that the 'Microphone' and 'Webcam' are set to 'On'. Reload the page for the changes to take effect.

If you are still having technical issues with your camera or microphone, please email us at gridsupport@testgrid.com. If you are able to, please include a screenshot of your full screen as this will help us assist you better.